Opening + Service Desk Engineer

#openings #jobs #jobseekers #bangalorjobs #servicedeskengineer

Designation : IT #ServiceDesk Engineer

Experience : Min 2 - 3 years

Industry : #HealthCare

Location : #Bangalore

⦿ JOB RESPONSIBILITIES :

➦ Using #remotecontrol tools solve 75% of #incident calls on the first interaction with the customer.

➦ Analyze data points from #monitoring tools and reporting systems to determine the root cause of a problem and perform the necessary functions to resolve the #problem.

➦ Adhere to established IT policies, procedures and standards and ensure conformance with information systems #goals and #procedures.

➦ Provide management with information on #problems that are severe in nature or that are #exceeding target dates.

➦ Maintain a thorough working #knowledge of the day-to-day operating environment, available tools, and client applications.

➦ Maintain a working knowledge of #ServiceDesk and IT #Operations procedures related to client services.

➦ Provide assistance in the areas of site #support, and project specific assignments. Provide training as needed to end-users.

➦ Provide support for business #applications.

⦿ REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

➦ Must have or be willing to get #ITILv3 Foundations certified

➦ Working knowledge of #Microsoftserver, workstation and networking #technologies.

➦ Working knowledge of industry standards with regards to system and network #administration.

➦ Possess #excellent verbal and #written #communication skills.

➦ Ability to #solve PC related problems #utilizing remote control #tools.

➦ Strong #analytical and #troubleshooting skills.

⦿ MINIMUM REQUIRED EDUCATION AND EXPERIENCE

➦ School #diploma/certificate and 3 years IT experience; or equivalent combination of education, training and experience

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☞ If you need assistance in creating the right resume to present for this job, please send current resume to my email vaibhav.srivastava@live.com

☞ This opportunity is only available for a limited time. Fill out the response form as soon as possible and submit your resume.

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